| Samsonite Luggage Store: Store Info
Telephone
Hours: Our telephone
business hours are,
Monday - Saturday 10AM-9PM Eastern Time
Sunday Noon - 6PM Eastern Time
You may place orders 24 hours a
day 7 days a week.
No one works harder for their
customers than us!
f you have ANY problems,
please let us know immediately. We solve problems that we know
about, but if you know about the problem and we don't, we can't help
you. So please--let us know immediately if you need any
assistance with anything.
Low
Price Guarantee: Find a better
price On-Line and we will match or beat it AND you may qualify for a
valuable FREE travel accessory of your
choice based on purchases that qualify for our FREE Gift Program.
This is true for all our brands, including Premium Brands. Applies
to first quality products. Does not apply to closeouts and
discontinued products.
Secure Transactions:
We have taken every
precaution to make your transactions secure. Our Internet site is
utilizes industry-standard security measures, including SSL (Secure
Sockets Layer), and interfaces with ICVerify to process credit
cards. Nevertheless, if you prefer, we also offer you the option of
submitting your order by telephone at 1-877-422-4243 Toll Free. All
account information submitted to us is safely isolated from
unauthorized Internet access.
Order by Phone,
Fax, E-Mail or On-Line:
You may call us directly at 1-877-422-4243 Toll Free from
10AM till 9PM Eastern U.S. Time. E-Mail your order or
questions (see "CONTACT FORM" in the lower frame) or FAX us at
614-761-9556, tell us what you want and we will call you to review
your purchase and questions as well as obtain purchase instructions.
Please DO NOT Fax or E-Mail your credit card number.
Placing your order by phone or on-line is the fastest and easiest,
and SECURE too.
Satisfaction Guaranteed:
If you are not pleased with your
purchase for any reason, simply return the product unused within 15
days for a full refund of the purchase price (less our actual
shipping cost). You may return the product without calling us
but why not give us a call and we'll do our best to provide whatever
service you may desire.
Product Image Colors:
Our products come in a wide variety of colors, frequently with
subtle shade differences. While we attempt to display each
products "as is" we want you to know why there may be slight
differences. Manufacturers will occasionally discontinue a
particular color, but our image of that style may still be in the
old color. Please be guided by the color choices you'll find
with each item.
1. Different computers
have different video cards and settings for the computer's
resolution. What this means is that an image that comes up
beautifully on your computer with its 32-bit video card may look
different to a person who has their settings to view 256 colors
only, and the reverse can certainly be true as well.
2. Different computers
have different browser versions and different
settings in the browsers
themselves. Just as every person is an
individual and has individual
tastes, the browsers that they
use may have different
settings.
3. The Internet
itself, will not render every possible color. There are
efforts underway to standardize web colors and methods of display.
You can be sure that when such systems are available we will include
the technology for your convenience.
Manufacturers Warranties:
All manufacturers
offer Limited Warranties. Please refer to the specific
warranties of each Brand and Style for details.
BaggageForLess.com is a Factory Authorized Repair Center for many
Brands however, we do not offer warranties beyond those provided by
each manufacturer.
Trademarks and
Logos: Samsonite®
Trademarks and Logos are the exclusive property of Samsonite
Corporation, and not this Sasmsonite® Luggage Store or Galleria
Luggage.
Factory Authorized
Repair Center:
Our repair facilities
are second to none. We provide repair services under
manufacturers warranties or we can repair your "out of warranty"
bags as you wish. Call or E-Mail and we'll work closely with
you to provide the best repair service available.
Tracking Your Order
Our UPS Tracking System is NOT operational at this time. This
has no effect on shipping or delivery. If you have questions
about the delivery of your order please E-Mail or phone, we will be
glad to help.
How much will
my shipping charges be?
That's an easy one.
In a word, FREE! (orders over $100) (for a limited time).
Orders totaling under $100 will include a $6 shipping fee.
When given a choice of shipping methods, simply choose "Ground
Shipping". Note: Ground shipping is
inherently slow. Be sure to give yourself a good margin so
your order will arrive in time. See how to get faster
shipping below.
How can I get my
order faster?
Free Ground Shipping is
great, but often takes 7-12 business days or more. If you need
your order sooner, we suggest 3 day select. This will shorten
delivery time by as much as 5-7 days. Our realistic estimate
as to total delivery time is:
7-12 business M-F days for FREE shipping.
4-6 business M-F for 3 day select.
RETURNS:
How do I return an Order?
Your order must be
returned unused, in new condition. You may simply return the
item in original condition to Galleria Luggage, 2644 Billingsly Rd.
Columbus, Ohio 43235.
You may call 1 877 422 4243 if you have any questions or need
additional instructions.
We will gladly
exchange or refund as you choose. You will be responsible for
return shipping charges. If you received your order under our
Free Shipping program you will be credited for the cost of your
order LESS our actual shipping charges to get the order to you.
Click Here to Print a Return Label |
